Noticeboard

IMPORTANT - CORONAVIRUS

If you are visiting the practice please wear a face covering. Up to date information is available here

Flu Clinics

Please read our flu clinic information page before booking an appointment. You may have heard that all patients aged 50+ should have a flu vaccination. We are not currently offering this service and await an update from the government in November. 

Sexual Health 

Free chlamydia and HIV testing is available from: https://www.freetest.me/landing/swish

 CQC Inspection 2019

We are delighted to announce that we were inspected by the Care Quality Commission in October and have been graded as "Good" full details of the inspection report can be found here.

Prescription Requests

From 1st September 2019 there will be changes to the way we handle some prescription requests. Please see our Repeat Prescriptions page for more information. 

Text Messaging Service

We are introducing a new text message reminder service! More information and instructions on how to sign up can be found at the bottom of our appointments page.  

writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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