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Noticeboard

IMPORTANT - CORONAVIRUS

You may have seen stories in the news about the outbreak of Coronavirus in China. The risk of catching the virus in the UK is very low however it is important to try to limit the spread of possible viruses. Therefore we are asking any patients who think they may have caught coronavirus to contact the surgery by telephone rather than attending the practice in person.  

GP Changes

We are sad to announce that Dr Alsop has now left Cheddar Medical Centre. However we look forward to welcoming Dr Jo Durrant to the practice in May. Dr Ginn will be away from the practice on Maternity leave from the end of March. Dr Ginn’s patients will be looked after by Dr Simon Lynes until her return.

CQC Inspection 2019

We are delighted to announce that we were inspected by the Care Quality Commission in October and have been graded as "Good" full details of the inspection report can be found here.

Prescription Requests

From 1st September 2019 there will be changes to the way we handle some prescription requests. Please see our Repeat Prescriptions page for more information. 

Text Messaging Service

We are introducing a new text message reminder service! More information and instructions on how to sign up can be found at the bottom of our appointments page.  

nurseRights & Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.

In order to assist you in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the advice given.

You must accept that we require 72 hrs notice to process a prescription request and that a 'normal routine appointment' is likely to be offered within a week of your request. 

You must also accept that our 'emergency' appointments relate to medical urgency, not personal urgency. Please remember this when making appointments with our reception team.

Finally, you must understand that our reception team will ask for explicit information when dealing with a request for a visit or telephone conversation with our GPs. They are part of our team here and are subject to confidentiality agreements. Our GPs demand this information to enable us to safely manage patient risks therefore do not be surprised when this happens.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. We accept this and will process this request as quickly as possible.

Zero Tolerance

The practice has the right to remove any patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Patients who are aggressive, verbally abusive, violent or threaten violence towards GPs or their staff will be reported to the police and will no longer be able to use the services at this practice.

 
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