Noticeboard


A MESSAGE FOR ALL OF OUR PATIENTS


I'D LIKE TO TAKE THIS OPPORTUNITY TO LET OUR PATIENTS KNOW THAT WE ARE NOW UNDER SIGNIFICANT PRESSURE WITH BOTH CLINICAL AND NON-CLINICAL MEMBERS OF OUR TEAM AWAY FROM WORK FOLLOWING POSITIVE COVID INFECTIONS.



WHILST THE GENERAL PUBLIC NO LONGER NEED TO ISOLATE, PEOPLE WORKING WITHIN THE HEALTH SECTOR DO STILL NEED TO ISOLATE FOR AT LEAST 6 DAYS FOLLOWING DIAGNOSIS.



AS I HOPE YOU CAN UNDERSTAND, THIS IS HAVING SIGNIFICANT IMPACT ON OUR ABILITY TO PROVIDE OUR NORMAL SERVICE AND ACCESSIBILITY. PLEASE BEAR WITH US.



THANK YOU


writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website