This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

IMPORTANT - CORONAVIRUS

You may have seen stories in the news about the outbreak of Coronavirus in China. The risk of catching the virus in the UK is very low however it is important to try to limit the spread of possible viruses. Therefore we are asking any patients who think they may have caught coronavirus to contact the surgery by telephone rather than attending the practice in person.  

CQC Inspection 2019

We are delighted to announce that we were inspected by the Care Quality Commission in October and have been graded as "Good" full details of the inspection report can be found here.

Prescription Requests

From 1st September 2019 there will be changes to the way we handle some prescription requests. Please see our Repeat Prescriptions page for more information. 

Text Messaging Service

We are introducing a new text message reminder service! More information and instructions on how to sign up can be found at the bottom of our appointments page.  

writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website