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Wednesday 4th December

Maintenance work will be carried out on our computers between 11am and 1:30pm on Wednesday 4th December. We will be unable to access medical records, issue prescriptions or book appointments while the maintenance work is carried out. We therefore ask that, except in emergencies, patients avoid contacting us between 11am and 1:30pm on the 4th December. 


Please be aware that the practice will be closed on the 25th and 26th December and the 1st January. You should ensure that you have enough medication to last you through the festive period. If you need to order more please allow plenty of time for your request to be processed. 

Flu season is here!

If you; are a carer, are aged over 65, are currently pregnant or have a long-term medical condition you may be eligible for a flu vaccination. Please speak to a member of our reception team to book an appointment.

Prescription Requests

From 1st September 2019 there will be changes to the way we handle some prescription requests. Please see our Repeat Prescriptions page for more information.

Exciting News!

We are delighted to announce the arrival of three new doctors at Cheddar Medical Centre. This summer Dr Emma Ginn, Dr Miriam Walsh and Dr Amy Alsop have joined the practice. 

As you may know Dr Hayward left us last year and her patients have been cared for by locum doctors in her absence. With the arrival of our new doctors we can begin the process of allocating a new usual GP to all of Dr Hayward's patients. If you are unsure of the name of your usual GP please speak to a member of our reception team who will be able to help.  

Text Messaging Service

We are introducing a new text message reminder service! More information and instructions on how to sign up can be found at the bottom of our appointments page.  

blue_yellowRepeat Prescriptions

When requesting a repeat prescription please allow at least 48 hours before visting your collection pont.

The table below outlines the timescales we will deliver to you:



















Please remember that any prescriptions posted through the door when the surgery is closed will not be processed until the next working day and you should allow additional time to collect your prescription e.g. Prescriptions left over the weekend will not be ready for collection until the Wednesday afternoon.

We can only process requests for repeat prescriptions - if you require a new medication you will need to book an appointment or speak to one of our doctors on the telephone.

There are a number of ways in which you can place your repeat prescription requests. They are:

  • Online Request via Patient Access (Simple registration form to be completed at the outset).  Patient Access Information Leaflet.
  • Drop in a Request - ideally using the previous prescription slip and leave in our box in the reception area (this is emptied several times a day).
  • Via Pharmacy services - Pharmacies can order your repeat prescription on your behalf (simple registration form to be completed at the outset) and they may even deliver the medication to you!

Paper prescriptions can be sent to the Chemists in Cheddar or Axbridge and will be ready for collection within 72 hours, or posted to Wedmore or Winscombe chemist, in which case please allow for postage time.

EPS Pharmacy Nomination.pdf

We can also post your prescription to your home but please enclose a stamped addressed envelope with your request.

Electronic Prescription Service & Pharmacy Nominations

Our practice is collaborating with NHS Business Services Authority (NHSBSA) who is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.

For more information about this service and how it might affect you please download and read the patient information leaflet below.  You can then complete and return the the nomination form so that we can update your records accordingly.

EPS2 Patient Info.pdf
EPS Pharmacy Nomination.pdf

Changes to Prescription Requests

Our telephone request line closed on Friday 16th January 2015 at 12pm, we are no longer able to accept prescription requests over the telephone.

From 1st September 2019 we will only accept Urgent Prescription Requests for medicines which are classed as "emergency items". These include:

  • GTN Spray (for angina)
  • Insulin
  • Inhaled Medications (for chronic respiratory conditions such as Asthma or COPD)
  • Anticonvulsants (also known as anti-seizure drugs)
  • Anticoagulants (to prevent the clotting of blood)
  • Drugs for palliative care patients (e.g. cancer, end of life, congestive heart failure, Kidney Failure, Alzheimer's, Parkinson's Amyotrophic Lateral Sclerosis (ALS) etc.)

If you submit a request for a non-emergency item this will be processed within the normal 48 hour timeframe as seen above.  

Also from 1st September 2019: Patients requesting prescriptions for Controlled Drugs because their previous prescription has been lost or stolen will be required to report the loss to the police and supply the surgery with a valid Crime Reference Number before being issued with a replacement prescription.

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