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Noticeboard

Flu Vaccinations

Flu season is here again! Speak to a member of our reception team today to book an appointment for your flu vaccination.

Improved Access-

See details of service under tab on the right hand side of this Home page.

We are now open between 6.30pm and 8pm on Tuesdays. Other practices are open at different times to improve access for patients.

 

National Diabetes Audit (NDA)

We are taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. Details on the project and advice leaflets for patients who are diagnosed with diabetes and those at increased risk of diagnoses are under Quick Links on the right tabs here

If you do not want your information to be used, please inform the receptionist, your GP or nurse.

This will not affect your care.

 

Click here to see details of our current Business and Administration Apprenticeship

Your Rights and Our Rights

We are suffering an increase in number of patients who feel it acceptable to be rude and abusive to our staff.

Please note updated information under heading 'Policies 'and sub heading 'Rights and Responsibilities' regarding what is acceptable at Cheddar Medical Centre. This will NOT be tolerated.

Prescription Requests-

Please be reminded that we require 72 hrs notice to enable requests to be processed.

ELECTRONIC PRESCRIPTION SERVICE & PHARMACY NOMINATIONS - Visit our prescriptions page for more information

HOW LIKELY ARE YOU TO RECOMMEND US TO YOUR FRIENDS AND FAMILY? Click here to have your say!

MJOG -
To learn more and sign up to our free appointment reminder service, complete and return this Leaflet (also available from reception).

GDPR

The new General Data Protection Regulation came into effect on the 25th May 2018. To understand more about how we use your information click here.

nurseRights & Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.

In order to assist you in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the advice given.

You must accept that we require 72 hrs notice to process a prescription request and that a 'normal routine appointment' is likely to be offered within a week of your request. 

You must also accept that our 'emergency' appointments relate to medical urgency, not personal urgency. Please remember this when making appointments with our reception team.

Finally, you must understand that our reception team will ask for explicit information when dealing with a request for a visit or telephone conversation with our GPs. They are part of our team here and are subject to confidentiality agreements. Our GPs demand this information to enable us to safely manage patient risks therefore do not be surprised when this happens.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. We accept this and will process this request as quickly as possible.

The practice has the right to remove any patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal. We will not tolerate our staff being treated in a disrespectful manner.

Zero Tolerance

Patients who are verbally abusive, violent or threaten violence towards GP’s or their staff will be reported to the police and will no longer be able to use the services at this practice.

 
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