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Noticeboard

Flu Vaccinations

Flu season is here again! Speak to a member of our reception team today to book an appointment for your flu vaccination.

Improved Access-

See details of service under tab on the right hand side of this Home page.

We are now open between 6.30pm and 8pm on Tuesdays. Other practices are open at different times to improve access for patients.

 

National Diabetes Audit (NDA)

We are taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. Details on the project and advice leaflets for patients who are diagnosed with diabetes and those at increased risk of diagnoses are under Quick Links on the right tabs here

If you do not want your information to be used, please inform the receptionist, your GP or nurse.

This will not affect your care.

 

Click here to see details of our current Business and Administration Apprenticeship

Your Rights and Our Rights

We are suffering an increase in number of patients who feel it acceptable to be rude and abusive to our staff.

Please note updated information under heading 'Policies 'and sub heading 'Rights and Responsibilities' regarding what is acceptable at Cheddar Medical Centre. This will NOT be tolerated.

Prescription Requests-

Please be reminded that we require 72 hrs notice to enable requests to be processed.

ELECTRONIC PRESCRIPTION SERVICE & PHARMACY NOMINATIONS - Visit our prescriptions page for more information

HOW LIKELY ARE YOU TO RECOMMEND US TO YOUR FRIENDS AND FAMILY? Click here to have your say!

MJOG -
To learn more and sign up to our free appointment reminder service, complete and return this Leaflet (also available from reception).

GDPR

The new General Data Protection Regulation came into effect on the 25th May 2018. To understand more about how we use your information click here.

writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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