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Noticeboard

Exciting News!

We are delighted to announce the arrival of three new doctors at Cheddar Medical Centre. Dr Emma Ginn joined us recently and will be followed by Dr Miriam Walsh and Dr Amy Alsop in the summer. 

As you may know Dr Hayward left us last year and her patients have been cared for by locum doctors in her absence. With the arrival of our new doctors we can begin the process of allocating a new usual GP to all of Dr Hayward's patients. If you are unsure of the name of your usual GP please speak to a member of our reception team who will be able to help.  

Text Messaging Service

We are introducing a new text message reminder service! More information and instructions on how to sign up can be found at the bottom of our appointments page. 

 

writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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