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Dr Laura Martin

We would like to let you all know that Dr Martin has now left us and so her registered patients have been transferred to  our new GP, Dr Lisa Hayward. Please remember that patients can see any doctor but everyone does have a Named GP.

I am sure you will all join us in wishing Laura our best wishes for the future.

FLU SEASON

We have a dedicated Flu Clinic on

Saturday 30th September

Saturday 21st October

Both sessions starting at 9am

You are eligible for a flu vaccination if you are

65 or older, or over 18 with a serious medical condition such as

a Chronic respiratory disease such as severe asthma or COPD or Bronchitis, Heart Disease, CKD, Chronic neurological disease, Diabetes, patients with suppressed immune system,

Pregnant

Living in long-stay Residential accommodation

or a Carer

14th June. News release from the Weston General Hospital, CQC report and Q & A documents are available on the Latest News 'Quick Links' to the right hand side of this page

Click here to see details of our current Business and Administration Apprenticeship

Your Rights and Our Rights

We are suffering an increase in number of patients who feel it acceptable to be rude and abusive to our staff.

Please note updated information under heading 'Policies 'and sub heading 'Rights and Responsibilities' regarding what is acceptable at Cheddar Medical Centre. This will NOT be tolerated.

Prescription Requests-

Please be reminded that we require 72 hrs notice to enable requests to be processed.

ELECTRONIC PRESCRIPTION SERVICE & PHARMACY NOMINATIONS - Visit our prescriptions page for more information

HOW LIKELY ARE YOU TO RECOMMEND US TO YOUR FRIENDS AND FAMILY? Click here to have your say!

MJOG -
To learn more and sign up to our free appointment reminder service, complete and return this Leaflet (also available from reception).

 

writingComments & Complaints

We have our own complaints procedure and, if you need to make a complaint, please address it to the Practice Manager, Mrs Pauline Drummond who will take full details of your concerns and decide how to deal with the problem. Full details of our complaints procedure may be found in our complaints leaflet. 

We would be grateful for any suggestions you may have to improve the services we offer – please direct these to the Practice Manager. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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